This article breaks down what real users are saying in Just Energy reviews, including feedback on pricing, monthly bills, and customer support. We’ll also compare Just Energy to other electricity providers to help Texans decide if it’s a good company for their needs. Whether you’re concerned about a surprise electric bill or wondering if Just Energy’s plans are truly competitive, we’ll cover it here.
What Is Just Energy and What Do They Offer?
Just Energy is a North American energy provider that offers electricity and natural gas services across deregulated markets, including Texas. It operates under the larger Just Energy Group, which also manages several subsidiary brands. One notable partnership is with Sam’s Club, which has helped Just Energy reach a broader customer base through exclusive promotions.
The company offers a variety of electricity plan types designed to appeal to different customer needs. These include fixed-rate plans for price stability, variable-rate plans that may start low but fluctuate with market prices, and green energy options for environmentally conscious customers.
What Do Customers Say? Just Energy Reviews Breakdown
When it comes to Just Energy reviews, customer sentiment is noticeably mixed. Feedback reveals both appreciation and frustration — often tied to the specifics of plan terms, billing clarity, and customer service. Here’s what some of the positive reviews have to say:
- Flexible plan options: Some users appreciate having access to fixed-rate, green, and variable plans.
- No-deposit plans available: Customers with credit challenges found this helpful.
- Green energy plans: Environmentally conscious customers call this a key draw.
- Promotional partnerships: Offers through groups like Sam’s Club were seen as value-adds.
Some common complaints about Just Energy include:
- Billing errors and surprises: Several BBB complaints describe unexpected charges, confusing monthly statements, or billing amounts that don’t match actual usage.
- Rate spikes after promotional periods: Reviews often mention rate hikes after initial “low” or promotional rates ended, leading to higher monthly bills than expected.
- Customer service difficulties: There are some complaints about a lack of responsive customer support.
Billing, Rates, and Plan Transparency
Here’s how Just Energy structures its rates and where customers say things sometimes go wrong.
- Rate type and variability: Just Energy offers both fixed-rate and variable-rate plans. On a fixed-rate plan, your electricity rate stays the same for the contract term, regardless of market swings. On a variable-rate (month-to-month) plan, your rate can change each billing cycle based on wholesale electricity prices and usage.
- Energy billing components: Your energy bill may include a base or supply charge, a charge per kilowatt-hour (kWh) based on your actual energy usage, delivery fees, and additional charges tied to services or green energy add-ons.
- Early termination or cancellation fees: If you cancel a fixed-rate contract early, unless you’re moving, you’ll likely be charged an early termination fee of $175.
- Disclosure via EFL: The Electricity Facts Label (EFL) outlines your plan’s rate structure, base charges, and other potential fees, including those for disconnection or late payments.
Because of this structure, several issues commonly surface in customer reviews and complaints:
- Promo-rate spikes: Many customers report signing up with a low introductory rate, only to see their monthly bill jump after switching to variable pricing.
- Surprise extra charges: Some users mention unexpected fees or confusing billing.
- Confusion over farewell fees: There may be frustration over the early cancellation fee, especially when customers didn’t realize it applied to their plan.
Customer Service Experience
Customer feedback on Just Energy’s support team varies. Some customers report that it’s easy to reach a representative by phone, live chat, or via social media, and say they were satisfied with the help they received. Others, however, describe long wait times, unclear communication, or trouble getting billing disputes resolved efficiently.
Common complaints include repeated follow-ups, delayed responses, and inconsistent experiences depending on which agent they spoke to. Customers also point to frustration when trying to resolve service disconnects or when needing clarification on their electric bill.
For those considering Just Energy, the customer service experience may depend on how comfortable you are navigating service calls and whether you’re willing to invest extra time if issues arise. The support options listed on justenergy.com include a customer support phone number, chat, and online account tools.
Promotions and Door-to-Door Sales Practices
Like many retail electric providers, Just Energy offers various incentives to attract new customers. Promotional perks can be appealing, but the way customers are signed up often shapes how trustworthy they find the provider.
- Gift card incentives: Some plans include sign-up perks such as a prepaid gift card, often tied to enrollment through partnerships like Sam’s Club.
- Introductory pricing: Certain offers promote low initial rates that increase after a short term, especially for variable-rate plans.
- Door-to-door marketing: Just Energy has used door-to-door sales in Texas neighborhoods. However, it’s important to be aware of fake representatives who try to scam you.
- Trust issues and complaints: A recurring theme in reviews involves users labeling the experience a scam or sharing concerns about scammers posing as salespeople. Complaints often stem from unclear communication or a lack of additional information provided during signup.
If you’re considering a Just Energy offer from a salesperson or over the phone, it’s smart to request all plan terms in writing and verify the details directly through their website or customer service line before enrolling.
Alternatives to Just Energy
If the reviews around Just Energy give you pause, there are other electricity providers in Texas with stronger reputations and more transparent customer experiences. These include:
- TXU Energy: Known for reliable service, transparent rates, and high customer satisfaction.
- Reliant Energy: Offers fixed-rate plans, green energy options, and strong customer support.
- Direct Energy: A longtime utility company with flexible plans and consistent service across the state.
All three are considered by many to be among the best electric company options for Texans — especially for those prioritizing pricing clarity or responsive support. If you’re not sure where to start, Utilities Now offers a free tool to compare trusted energy provider options based on your specific needs, whether you’re looking for green energy, fixed rates, or better service.
Pros and Cons of Choosing Just Energy
Just Energy may be a smart choice for Texans who want plan flexibility and are willing to manage the details closely. Here are some of the common upsides:
- Flexible plan types: Includes fixed-rate, variable-rate, green energy, and no-deposit options.
- Lower rate promotions: Competitive introductory pricing on some plans.
- Green energy options: Available for eco-conscious customers.
- Widespread availability in Texas: Serves major markets like Houston and Dallas.
However, for those who value predictability and clear billing, Just Energy may present some challenges:
- Variable-rate spikes: Many reviews mention price jumps after the first few months.
- Surprise charges: Hidden fees and unclear billing are recurring complaints.
- Inconsistent customer service: Mixed feedback on support experiences and response times.
- Complex rate structures: Plans may be difficult to understand without closely reading the EFL.
FAQs About Just Energy
Many Texans exploring electricity plans have the same concerns about Just Energy. Below are quick answers to common questions.
Does Just Energy Have Hidden Fees?
Some Just Energy reviews mention unexpected charges, often tied to billing cycles, usage thresholds, or promotional terms. Reading the Electricity Facts Label (EFL) can help you avoid surprises.
How Are Just Energy’s Rates in 2026?
Like most electricity providers in Texas, Just Energy adjusts its plans based on market rates. Right now, their “Mega Saver – 24” plan offers rates as low as 12.7¢ per kWh. Fixed-rate options offer more price stability, while variable-rate plans may see more fluctuation, especially during high-demand months.
Can I Cancel My Plan Without a Fee?
If you’re on a contract, ending it early may trigger a cancellation fee — typically around $175. However, this fee is often waived if you’re moving outside of the service area.
What Happens if I Miss a Payment?
Customers who miss payments risk disconnection notices or service interruption. If this happens, it’s important to contact Just Energy through their phone number or support portal online to resolve the issue.